FAQ

View the video below for detailed demonstration of installing and removing vanity drawers or download the PDF for easy reference.

Dolphin Home Decor - Drawer Installation and Removal (PDF)

As experts in our field, we do a lot of private labeling for important retailers. You can view a list of retailers that carry Dolphin products on the Find a Retailer page.

Every Dolphin product offers a warranty policy to protect our consumers. You can find the warranty information for each product category by clicking here.

At Dolphin, we put our customers' needs first. We are able to provide you with replacement parts for products covered by our warranty. Simply send us a request via our online form and provide us with a copy your receipt. You will receive an answer within 48 hours.

To provide the best possible service, we like things to be written down. That way, we can keep track of your request and answer it in a timely manner. To get in touch with one of our team members, simply complete the contact form and you will receive an answer within 48 hours.

Yes, the doors used on rectangular showers can be reversible.

Please provide the purchase receipt and the short video for installation issue to our customer service: info@dolphinhomedecor.com We will check and advise solution soon.

For the broken parts caused by quality, please customer contact purchase store and follow the return policy to replace a new one.

1. please provide the purchase receipt to our customer service: info@dolphinhomedecor.com
2. please indicate which parts are missing on the manual instruction
3. please provide the shipping address, including post code and phone number

1. please provide the purchase recipet and pictures for defetive parts to our customer service: info@dolphinhomedecor.com
2. please provide the shipping address, including post code and phone number

For the broken parts caused by quality, please customer contact purchase store and follow the return policy to replace a new one.

Please provide the purchase receipt and pictures for defective parts to our customer service: info@dolphinhomedecor.com; We will provide the free replacement under 12 months warranty.

Please check if rubber ring on flapper is moved, and if the gasket seal is still good or not.

We do not provide the glue in the parts package and it is common silicone as below link showed for your reference.

https://www.homedepot.ca/product/lepage-lepage-pl-700-tub-surround-adhesive-295-ml/1000409508

No, we don’t commend it and advise to use the original wall panels for long use life.